Client experiences
From those who've been there
Names and identifying details have been changed to protect privacy.
Financial Remedy & Court Preparation
"I didn't know where to start. Having someone who had been through it and come out the other side, who could explain the forms, the process and what to expect, made the whole thing feel manageable for the first time. I went into my first hearing feeling prepared rather than terrified. I genuinely don't know how I would have got through that period without this support."
Sarah, Essex
Financial remedy proceedings & court preparation
Co-parenting, Online
"I was sceptical about doing this online. I honestly wasn't sure it would feel the same as sitting with someone in person. I was completely wrong. It was just as warm, just as focused, and if anything easier to fit around the children. The support itself was invaluable. I kept writing emails I would have regretted. Having someone help me find the right words, calm, measured and effective, which changed the whole dynamic."
Mark, Suffolk
Communication & co-parenting support, via video call
Separation Admin & Organisation
"The paperwork was completely overwhelming me, I'd let things pile up because I didn't know where to begin. Within one session we had everything sorted into order, I knew what needed doing and when, and for the first time in months I felt like I was on top of it. Such a simple thing, but it changed everything."
Helen, Suffolk
Separation admin & document organisation
McKenzie Friend
"Having someone in the room who was calm and knew what was happening made an enormous difference. I wasn't alone, and that mattered more than I can say."
Sarah, Essex
McKenzie Friend support
Communication Support
"Every message from my ex would send me into a spin and I'd either fire something back I'd regret or go silent for days. Having help drafting responses, and someone to talk through what was actually being said, meant I stopped dreading my phone. The tone of the whole exchange shifted once I had support."
James, Essex
Communication support & co-parenting
Emotional Support, Online
"I didn't need a therapist. I needed someone who understood the process and could also just listen. That's exactly what I got. No judgement, just genuine understanding and practical help. I did everything by video call, which worked perfectly. I could speak freely from home, which actually made it easier."
Rachel, online
Emotional & practical support